413: craftsmanship spirit

"The owner who picked up that porsche cayenne this morning is here now, claiming there's an issue with the car and demanding I handle it?"

Inside the general manager's office at the Chilun 4S Dealership, Wang Qiang was drinking tea with the general manager, who was also his brother-in-law, Yang Guanlei.

After receiving the message from Lin Xiaxuan, Wang Qiang's eyes flickered with uncertainty, and he handed his phone to Yang Guanlei.

After reading the message, Yang Guanlei also frowned deeply: "Is it that problematic white porsche cayenne?"

"Yeah." Wang Qiang asked worriedly: "Could it be that they discovered the car was in an accident before?"

Yang Guanlei handed the phone back to Wang Qiang and said calmly: "That shouldn't be possible. The insurance was handled by the dealership, and you gave him five free maintenance sessions. Even if he crashed the car as soon as he left, he would notify the sales staff and bring it back to our shop for repairs. It's impossible for him to discover it's an accident car."

"Then why do you think he suddenly came storming back, claiming the car has issues?"

"Maybe he hit something as soon as he left, turning his new car into an old one, and he's unhappy about it, so he's picking at faults to try and return it to the dealership. You know how it is—these 20-something Handsome guys are reckless with everything they do. They stomp on the gas and it wouldn't be surprising if they hit something."

Yang Guanlei gestured for Wang Qiang not to panic: "Stay calm. Have the salesperson bring the owner over, see what his problem is, and then just send him away like we always do."

"Alright."

After hearing Yang Guanlei's words, the guilty-conscienced Wang Qiang calmed down and replied to Lin Xiaxuan, telling her to bring the person to the general manager's office.

Knock, knock, knock— Shortly after, the office door was knocked on.

Yang Guanlei and Wang Qiang exchanged a glance before shouting outside: "Come in."

The office door pushed open, and as the two expected, it was the salesperson, Lin Xiaxuan, along with a young man in his early 20s. He must be the rich second-generation heir who bought a porsche for his girlfriend.

Seeing Ye Su's appearance, both Yang Guanlei and Wang Qiang felt secretly annoyed.

They had spent over twenty years struggling in society to reach their current positions, being able to buy houses and cars and start families in Yangcheng.

Yet, this young man in front of them didn't have to do anything; he was born with everything they had spent half their lives working hard to achieve.

He could even spend money like water, with the car he bought for his girlfriend being a porsche worth over a million.

And he had a face that would never lack women throwing themselves at him!

This kind of person really deserves to die!

"General Manager Yang, Manager Wang, this is Mr. Ye, who picked up that white porsche cayenne Turbo from our dealership this morning."

Lin Xiaxuan then turned to Ye Su: "Mr. Ye, these two are our General Manager Yang and Manager Wang."

"Hmm."

Although the two middle-aged men were jealous of Ye Su, their smiles were very warm: "Alright, I understand. You can go out first."

"Alright, General Manager Yang."

After nodding to Ye Su, Lin Xiaxuan turned and left the office, closing the door behind her.

Lingering with a gaze in the direction Lin Xiaxuan had left, Yang Guanlei then invited Ye Su to sit down: "Mr. Ye, I wonder what problem you encountered while driving that Cayenne."

Ye Su didn't beat around the bush. After sitting down, he placed a copy of the inspection report on the table: "After I took the car back, I was worried about encountering the annoying issues people talk about online, so I had a friend check it. It turns out the car you sold me has several traces of repairs. This is the maintenance record he helped me find. Take a look for yourselves."

Ye Su's words left both men shocked.

Just moments ago, they were calm and collected, thinking it was impossible for their scheme to be exposed, but they hadn't expected the slap in the face to come so quickly.

Someone had just picked up the car in the morning, and by the afternoon, the trickery was discovered, and they were here with evidence.

"Mr. Ye." Wang Qiang put on a big smile: "Is there perhaps some misunderstanding here?"

Ye Su pointed at the documents on the table: "The inspection report and the maintenance records are all right here. Tell me, what kind of misunderstanding could there be?"

Wang Qiang was at a loss for words upon hearing this and looked at Yang Guanlei in a panic, while Yang Guanlei began to examine the copy Ye Su had brought.

The more Yang Guanlei read the content, the worse his expression became.

This report clearly indicated that the white porsche cayenne was an accident car; even if they wanted to deny it, they couldn't.

"Manager Wang, what is the meaning of this!"

Hearing his brother-in-law suddenly yell at him, Wang Qiang's brain went blank for a moment: What do you mean 'what's going on'? Don't you know clearly yourself? Why are you yelling at me?

It was only after receiving a wink from Yang Guanlei that Wang Qiang realized what was happening and started to play along with Yang Guanlei's act: "General Manager Yang, I'm not entirely sure about this either. Every car in our shop has import/export certificates, new car PDI inspection reports, and other documents. By all accounts, this situation shouldn't be happening!"

"Look at this report yourself!" Yang Guanlei slammed the file down in front of Wang Qiang angrily: "If Mr. Ye hadn't been careful and had a friend check the car after picking it up, we wouldn't have even discovered that our store actually sold a problematic car!"

After pretending to flip through the documents, Wang Qiang said apologetically: "By rights, this kind of thing shouldn't be happening in our store. I suspect that perhaps someone below us brought in a repaired car to use as a display model, and then a salesperson who didn't know the situation sold it to Mr. Ye, which caused this misunderstanding!"

After Wang Qiang finished the excuse he had just made up, Yang Guanlei's expression softened at the right moment, and he looked at Ye Su sincerely: "Mr. Ye, this might be due to the negligence of our staff, who treated this display car as a new car and sold it to you. I apologize on behalf of the Chilun 4S Dealership for the unpleasant car-buying experience this has caused you."

As he spoke, Yang Guanlei stood up and bowed solemnly to Ye Su.

Wang Qiang, catching on, also stood up and bowed: "Mr. Ye, this was my work negligence, and I also apologize to you."

From beginning to end, Ye Su watched the two of them putting on their performance without saying a word. He had only one question in his mind: Are these two treating me like an idiot?

Making up such an outrageous excuse, and then, just like those Japanese people, playing the "Apology Craftsman" spirit, and they think they can just dismiss me?

"That's enough." Ye Su waved his hand and said firmly: "My time is limited. I don't have time to deal with your store's management issues, so save the apologies. I came here today solely to resolve the issue with this car."

Upon hearing this, Yang Guanlei narrowed his eyes, but by the time he stood up, his expression had returned to normal: "This matter is indeed our store's negligence. How about this: I will offer Mr. Ye two compensation options. One is to refund you a portion of the purchase price based on the assessed depreciation value. The other is to help you exchange it for another porsche cayenne Turbo of the same model, but we don't have one in stock, so you would need to wait for a while. If you want to switch to another car, we can also calculate it based on the purchase price, with refunds or additional payments as needed. Does that seem acceptable to you?"