Officially took over the hotel business

“You rich second-generation heirs sure know how to have fun,” Chen Dong said with a sigh.

“Tsk, as if you’re not a rich second-generation heir yourself,” Xiao Han said teasingly, looking at Chen Dong with a look that said, 'I know you're trying to act humble.'

Chen Dong awkwardly touched his nose. He was right; he had just said that the 1 billion yuan came from his family.

“Haha, my family is very strict, so I’ve never really been out to have fun before. So far, the best car I own is the Mercedes-Benz G-Wagon I drove today.

To be honest, I only bought this car less than a month ago.”

“Ah, you’re living so miserably?” Xiao Han instantly felt a strong sense of sympathy for this second-generation heir, who was a few years younger than him.

“Dongzi, don’t worry, from now on, I’ll definitely bring you along for anything fun.”

“Then it’s settled! I’m definitely not short on money now; I just don’t know how to enjoy life.”

“Haha, for that, you can have a good chat with Manager Zheng. He’s been managing Changjun International, this five-star hotel, for five or six years and has seen all sorts of luxurious scenes.”

Xiao Han suggested to Chen Dong, but then he seemed to remember something else,

“Of course, Manager Zheng was promoted by my father. After you’ve clearly handed over the work, you can let him switch to a different position.”

“Brother Xiao, you’re being too polite. I always trust the people I use. As long as Manager Zheng is willing to work hard, I’ll definitely keep him and entrust him with important responsibilities.”

An hour passed quickly. Xu Wanying and a middle-aged man in his forties knocked and entered.

“Boss, everything has been handed over. The contract is here, and the legal team has also thoroughly reviewed it. There are no issues.”

“Alright, then I’ll sign and transfer the money.” Chen Dong took the contract. He had already skimmed through it earlier, but to be honest, he wasn't particularly skilled in many of the details.

He signed his name and then called Liu Yueting, asking her to help with the transfer.

Xiao Han signed and stamped on behalf of Xiaos Group. The basic process was completed, and the remaining matters were handed over to his subordinates to continue operating.

“Dongzi, this is Zheng Kai, the general manager of Changjun International,” Xiao Han said, pointing to the middle-aged man who had just entered, introducing him to Chen Dong.

“Manager Zheng, Chen Shao will be your new boss from now on. Work hard with Chen Shao.”

“Understood, Young Master Xiao.” Zheng Kai nodded to Xiao Han, then turned to Chen Dong and respectfully called him “Boss.”

“Alright, it’s mealtime. Let’s go downstairs to the hotel for Chinese food,” Chen Dong said, fully assuming the role of host.

“Haha, then this meal is on you,” Xiao Han and the others stood up and walked towards the elevator.

In the most luxurious private room on the 22nd floor, Chen Dong, Xiao Han, Xu Wanying, and Zheng Kai sat at the table and finished their Chinese lunch in a harmonious atmosphere.

Xiao Han's team had all withdrawn, leaving only a few people to further hand over relevant matters.

“Ding-dong, congratulations to the host for successfully acquiring the chain five-star hotel Changjun International. Reward skill: Hotel Management Master, and receive one lottery chance.

Hotel Management Master: After integrating this skill, the host will have a thorough understanding of hotel management and operations, making it easier for the host to successfully expand hotel business!”

This skill was somewhat of a chicken rib; Chen Dong certainly wouldn't manage any hotels himself. But after truly integrating it, Chen Dong found that it was really good!

With his advanced understanding, he could completely change the hotel's operating model, and then Changjun International would definitely expand beyond Jinghai and open branches throughout the entire Dragon Kingdom!

“System, lottery draw.” He finally got a precious lottery chance, hoping to draw something good.

“Ding-dong, congratulations to the host for drawing one Special Talent Card. After use, you can choose one of three special talents to view specific information.”

It was another Talent Card. It seemed there wouldn't be any great business opportunities recently. Last time, Old Mi carried out two waves of operations in the Middle East, and he probably milked enough wool. He could only reward himself with special talents.

Chen Dong wasn't in a hurry to open the Talent Card. It would be fine to sort out the hotel and get it on track first.

At three o'clock in the afternoon, in the meeting room on the 64th floor, the management teams of the three hotels had all arrived.

Chen Dong sat in the main seat, looking at the twenty or so executives below, and began his first speech after taking over Changjun International.

“Let me introduce myself first. My name is Chen Dong, and I am the current owner of Changjun International. Xiaos Group has sold all of Changjun International to me.

As the general manager, I will not interfere too much with everyone. The hotel's operating model will remain the same as before, with no major changes.

I looked at the financial report for July. The three hotels combined had a turnover of 10.7 million yuan and a profit of 2 million yuan.

I feel that this turnover is a bit low, and there is still room for improvement.

Let me share my thoughts:

First, our service standards are not tiered enough: the service standards for presidential suites and ordinary suites are basically the same. So why would I want to stay in a 40,000 yuan per night presidential suite? Just for its larger area? People aren't coming to party.

There must be a difference in service standards between customers paying 40,000 yuan per night and those paying 20,000 yuan per night. I see many luxury cars below each hotel. How much money needs to be spent to send a Rolls-Royce for pickup? How much money to send a Mercedes or a BMW?

Our hotel’s decor and facilities are definitely the most luxurious in Jinghai, but we haven't made a name for ourselves, and I think that's a crucial point.

After the meeting, Manager Zheng needs to lead everyone to develop a plan for differentiated service.

Second, our customer stickiness is not enough. Many people stay once or twice and are unwilling to come back. My idea is to implement a membership tiered system, where spending different amounts of money allows you to upgrade your membership level, and members with higher levels enjoy more thoughtful and meticulous service.....”

Chen Dong spoke for half an hour about his understanding of hotel operations, completely changing the impression Zheng Kai and the others had of Chen Dong. They had initially thought he was a rich second-generation heir buying a hotel just for fun, but they never expected him to be an expert.

The hotel operating philosophy Chen Dong spoke of was indeed new; many of his ideas had never been heard of before.

“Mr. Chen, we will immediately implement your requirements. A specific plan will be prepared and sent to your office tomorrow morning,” Zheng Kai said, taking the lead in expressing his commitment.

“Everyone, rest assured, as long as you work hard with me, I will definitely not treat you unfairly.” Chen Dong smiled and, after stating his ideas, also had to paint a rosy picture for everyone, or rather, offer some incentives,

“Based on the July financial report, starting this month, as long as the turnover exceeds 12 million yuan, I will take fifty percent of the profit to distribute as bonuses to everyone!

How this bonus will be distributed will be jointly decided by all the executives after you achieve results, based on position, responsibilities, and usual performance, down to every single person in the hotel.”

Everyone's breathing began to quicken. In those days, everyone's salaries were not very high. Even Zheng Kai's monthly salary was only around 20,000 yuan.

If the turnover exceeded 12 million yuan, the profit would be at least 2 million yuan or more. Distributing at least 1 million yuan in bonuses every month was terrifying.

In the past, even at year-end, at most 400,000 to 500,000 yuan would be distributed as bonuses.

Some would get five or six thousand, others as little as one or two hundred.

The total number of employees in the three hotels was approximately 1,000 people. If more than 1 million yuan was distributed as bonuses every month, on average, each person could receive 1,000 yuan per month!

Of course, it would definitely not be egalitarianism; the standards would be determined based on job responsibilities and whether work was completed excellently.