374: There should be ads here

Sun Youan hastily said, "Ziyong, why did you issue such an announcement?"

"The buzz about Phoenix Restaurant Takeout employees not helping customers dispose of trash was already picking up, but by suing the customer like this, you'll make many people afraid to spend money at Feihuang Restaurant!"

Chen Jingfu also advised, "That's too ostentatious!"

"A company should give customers a friendly feeling. Being so ostentatious and suing a customer, regardless of right or wrong, will give others a very bad impression."

"This will damage Feihuang Group's corporate image."

Upon hearing this, Qian Ziyong retorted, "Are we just going to let that customer maliciously slander our Phoenix Restaurant Takeout employees?"

"Is it also right that the customer had a bad attitude, acted superior, and started cursing first?"

Chen Jingfu shook his head: "This isn't a matter of right or wrong!"

"I know the Phoenix Restaurant Takeout employees are in the right, but what good does being right do?"

"For example, if there's a car accident on the street, and you're clearly not at fault, it was a pedestrian crossing the road, and that pedestrian was an elderly person, do you think the matter can be judged by right or wrong?"

"It's the same logic; many customers don't care about right or wrong. If this matter gets out, it's very likely that many customers will feel that Feihuang Group is bullying the small."

"This is how the world is; people are naturally inclined to side with the weaker party, as if weakness itself is justice."

Qian Ziyong smiled: "Right is right, and wrong is wrong!"

"Perhaps my insistence on what is right will damage Feihuang Group's reputation!"

"Perhaps my insistence on doing what is right will cause Feihuang Restaurant's sales to decline."

"But if we don't even care about right and wrong, and only care about profit, then how can we guarantee that a person, or a company, won't harm consumers for their own benefit?"

"People change!"

"Change isn't instantaneous; it's a gradual process."

"Today, you might feel that doing a little evil to protect your own interests isn't a big deal."

"Tomorrow, you'll do a little more evil, and gradually you'll loosen your own restrictions until one day, you'll resort to any means for profit!"

"I've already earned enough money to live comfortably for the rest of my life, without worries about food and clothing."

"Since that's the case, why not live a little more freely?"

Upon hearing this, everyone fell silent.

Chen Jingfu and Sun Youan exchanged glances, unsure of what to say.

They couldn't even be sure that what they were saying was definitely right!

Do people really have to give up everything for profit, not even distinguishing between right and wrong?

If Qian Ziyong truly had no principles, they would actually be wary of him.

It was precisely because of Qian Ziyong's character, coupled with his strong business acumen, that they felt extremely confident in him and dared to bet heavily on him!

Liu Gaoda scratched his head; he didn't fully understand what they were talking about, only that it seemed very profound.

...

The announcement Qian Ziyong posted on the official website was screenshotted and uploaded online.

It immediately caused a huge uproar!

Some people said Qian Ziyong was wrong to do this, that he shouldn't have sued that customer.

Some felt that this was going too far; wasn't it just an argument between two people? Why escalate it and make a big deal out of nothing?

Still others felt that Feihuang Group lacked responsibility and had no awareness of serving consumers!

Facing the online uproar, Feihuang Group employees were very indignant.

But they were insignificant, and even if they argued with those attacking Feihuang Group online, it wouldn't have much effect.

Some customers even started requesting refunds.

"What is Feihuang Group? Permanently blacklist?"

"It's always been customers blacklisting restaurants, never heard of a restaurant blacklisting customers. This is truly going too far!"

"Has Feihuang Restaurant made a bit of money, and now Qian Ziyong is getting too big for his britches?"

"Permanently blacklist? I'd be glad to!"

After posting this, he screenshotted his refund.

Many people commented below, saying they were going to ask Feihuang for a refund.

This matter began to spread like wildfire online.

Seeing this, Qian Ziyong, who was hiding alone in his room, laughed loudly.

Good! Good!

All of you, get your refunds!

Refunded tableware cannot be reused; it can only be destroyed.

After all, when other customers buy tableware at Feihuang Restaurant, they can't pay money and get used tableware, right!

Well done!

If everyone returns the tableware, then I can perfectly complete the task this cycle.

While he was happy, Ye Xiaoqin called him.

"Boss, it's not good, many people are coming to our headquarters now demanding refunds," Ye Xiaoqin said anxiously.

Qian Ziyong laughed loudly: "Then what are you waiting for? Immediately refund all their money!"

"Oh, and record their identity information and permanently blacklist them!"

Ye Xiaoqin hesitated for a moment and said, "Isn't that not good!"

"Aren't we going too far?"

"Actually, I think if we just apologize, this matter will blow over."

"Although it will have some impact on our reputation, the impact won't be too great!"

Qian Ziyong shook his head firmly: "No apology. It's not our fault, why should we apologize?"

"Many people are trying to smooth things over in this matter because many things are troublesome to deal with!"

"But our Feihuang Group will never compromise!"

"If we apologize, those who did wrong will think they were right, and they will escalate."

"Even if everyone in the entire Shen City blacklists us, I will absolutely not compromise!"

"This is a matter of principle: right is right, and wrong is wrong!"

"We cannot, because of some pressure, some benefits, turn right into wrong, and wrong into right!"

"I understand, Boss!" Ye Xiaoqin nodded.

Qian Ziyong continued: "Oh, and don't make it so troublesome for customers; have someone develop a feature on the app."

"Let customers directly apply for refunds on the app and blacklist our Feihuang Group directly!"

Hearing this, Ye Xiaoqin felt very worried.

This... isn't that good!

Many people are already coming for refunds, and if such a feature is developed on the app, wouldn't even more people request refunds?

But since the boss said these words, he naturally has his own considerations.

"I'll go do it now!" Ye Xiaoqin said, hung up the phone, and immediately had someone add the feature to the app.

Feihuang Group's efficiency was very high. The Phoenix Restaurant Takeout platform app was written by Feihuang Game Company employees, and adding a feature was simple. Feihuang Game Company employees completed it in just a few hours.

Seeing that the Phoenix Restaurant Takeout app quickly had this feature, Qian Ziyong was very satisfied.

But this feature was somewhat hidden, placed in the settings, requiring customers to tap several times to find it.

This is not good!

Qian Ziyong felt that there should be a pop-up advertisement here.

Customers should be able to go directly to the refund option as soon as they open the app.

Thinking of this, Qian Ziyong personally called Zhao Caiyi and told him the requirements in detail.