Property handover! Very low satisfaction!!

Xu Jiafei and Xu Ning began discussing the operational details of the property management company based on the research she had previously conducted.

"First, property management is a typical labor-intensive industry, where labor costs usually reach 70% or even 80%."

"Of course, if the previous property management company could achieve 30%, that was already good; the remaining money all became their profit."

"If we take a compromise of 75%, then out of 18 million in property fees, 13.5 million would be our labor cost."

"Considering that benefits like the 'five insurances and one fund' account for about 28% of labor costs, our monthly salary line would be approximately 9.7 million, which translates to 810,000 per month."

"According to the standard configuration stipulated by property management regulations, there will be 19 housekeepers, 30 cleaners, 6 landscapers, 8 maintenance staff, 4 receptionists, and 18 security personnel."

"With the upper-middle salary levels in the Imperial Capital's industry, this perfectly covers our labor costs."

Xu Ning listened to Xu Jiafei's explanation with narrowed eyes and couldn't help but nod.

Given the scale of Binjiang Centennial Community, this staffing configuration could already be considered very abundant.

One must remember that the former property management company didn't even have half of these service personnel.

However, Xu Jiafei's calculations were based on standard property ratios and industry average salaries.

But Xu Ning actually had an additional 50% surplus.

"How about this, on top of your current projected salaries, all positions will receive another 10% raise."

"We hire people with high salaries precisely so they will serve the owners more diligently!"

"Here with me, owner satisfaction with the property management is the top priority!"

Xu Ning said to Xu Jiafei, leaving no room for argument.

Xu Jiafei shrugged; she had long anticipated that Xu Ning would definitely pull some stunt.

Sure enough, he really wasn't short on money!

Property management itself is a low-profit industry; according to the reports of several major listed property management companies, the actual profit margin is less than 10%.

And now, Xu Ning's salary increase directly donated all the profit away!

Anyway, she was just a small assistant; the boss could be as willful as he pleased!

Her next task was recruitment!

Fortunately, there are many recruitment channels now, so there's no need to go to labor markets like before; it can even all be handled through a few platforms!

Cleaning and landscaping staff were actually fine; they were usually uncles and aunties in their fifties.

Property housekeepers were almost all young people, at most in their thirties.

As for security guards, Xu Ning had high requirements: they must be young and strong, preferably retired soldiers.

He was determined to put an end to the tricks property management companies played in this regard.

Typically, when a property was first handed over, the property security guards were often energetic young men.

After a year, they would gradually become Middle-aged men in their forties.

Another year later, they would all be retired Old Lady around 60.

Another year later, they would become Old Lady in their seventies with missing front teeth!

It was as if time flowed exceptionally fast for property security guards!

He even wanted to benchmark the property security of Ocean Lavie Villas.

For this, he truly offered high salaries.

Other property management companies in the Imperial Capital hired Middle-aged Man security guards with salaries of 5,000-6,000, and a security team leader could reach 7,000, which was already very good.

Xu Ning directly raised the bar: young security guards started at 8,000, and security team leaders went directly over 10,000!

As the saying goes, 'under heavy rewards, there are always brave men,' and with such treatment, recruitment was smoothly completed.

To ensure they were even more spirited, he also had Xu Jiafei order custom uniforms for the property service personnel.

For example, receptionists and housekeepers all wore small suits, making them look like lobby managers in high-end hotels.

The work uniforms for cleaning and landscaping staff were star-rated hotel standard cleaning uniforms.

The work uniforms for maintenance technicians were highly designed, making them look like they were installing and debugging satellite rockets rather than screwing in light bulbs.

As for security uniforms, those were what Xu Ning valued most.

He bought camouflage training uniforms directly from outdoor sports stores, paired with high-top training boots, and with sunglasses on, they looked incredibly cool!

These uniforms combined truly cost a lot of money!

On the day of the property handover, when all Haoding Property Management personnel gathered in the square outside the Residential Complex's main gate, everyone was utterly stunned.

Especially the owners' committee who came to witness the handover, including Lawyer Hua, there wasn't a single person who wasn't surprised!

No way?

Such a grand display?

How many people did Young Master Xu's property management company recruit?

Are all these people going to serve their Residential Complex?

How could they be so deserving?

They were all knowledgeable people, and a quick mental calculation told them that this already exceeded the standards of ordinary property management.

"Look, I told you Young Master Xu isn't doing this for money at all!"

"Now our Residential Complex is truly blessed!"

After hisemotion, Lawyer Hua spoke to the people next to him, a hint of excitement in his voice.

The other observing owners also felt incredibly unbelievable.

Regardless of whether the service quality would be good in the future, just this staffing alone was something they had never dared to imagine before!

One must realize that the original property management company, even with all its staff combined, might not have been able to match even a third of the current number.

The former Property Manager's gaze towards Xu Ning at this moment was as if he was looking at an idiot!

As an industry insider, especially a Property Manager, he understood better than anyone what this meant.

If you do it this way, what on earth are you going to earn?

Of course, in his opinion, Xu Ning was just putting on a show at the beginning.

Slowly, he would become like other property management companies, gradually cutting staff, gradually replacing young people with Old Lady, and finally making a fortune for himself.

Xu Ning was completely too lazy to bother with the thoughts of such a person.

The moment the property was handed over, real-time owner property satisfaction statistics appeared in the system.

What made him somewhat exasperated was that the current satisfaction was only 12.7%.

Clearly, this was the fault of the former property management's inaction.

So his gaze towards the former Property Manager was somewhat predatory.

If he were to settle based on such low satisfaction a month later, he really wouldn't be able to brush out a single penny.

Therefore, the most urgent task was to quickly raise satisfaction.

This month's goal was 60%!

...With the new property management in place, everything was a fresh start!

The Residential Complex owners discovered that the old security guards, who seemed to need crutches to walk, were gone.

In their place were energetic young men in handsome training uniforms, looking very spirited!

The Residential Complex environment also became clean; dozens of cleaners came for a thorough, pioneering clean-up, finally restoring the Residential Complex to its proper level of hygiene.

Even the underground garage, which hadn't been cleaned for a long time and had developed an odor, was given a thorough cleaning by the cleaners.

Property housekeepers added owners on WeChat, patiently asking what needed to be done for the Residential Complex's property management, with an attitude that was exceptionally attentive.

This almost earth-shattering change actually made the Residential Complex owners, who had been tormented by terrible property management for several years, feel a little unaccustomed!

They were almost overwhelmed with flattery!

Are we not dreaming?