It never ends, right?
“Hello!”
After answering the phone, Xu Ning, who was a bit anxious, asked directly.
“Hello, you took my delivery order, right?”
“I ordered beef soup!”
Xu Ning immediately realized this was the order he was about to pick up.
“Yes, I took the order. Is there something wrong?”
The other person’s voice immediately came from the other end of the line, “It’s like this, you don’t need to deliver this order. I’m almost at the shop, I’ll pick it up myself.”
Xu Ning immediately thought that ordering takeout through the platform with coupons might be cheaper than buying it at the store himself. He figured the other party was probably doing the same thing.
“You’re picking it up yourself? Then I’ll mark it as ‘picked up’ and ‘delivered’!” Xu Ning confirmed with him again. With this phone recording, even if any problems arose later, he could prove he wasn’t responsible.
The other party again said he didn’t need him to deliver the food, then ended the call.
Xu Ning couldn't help but curl his lips slightly. This was pretty good; he didn't even have to go into that rubbish beef soup shop to pick up the order.
He immediately marked the order as ‘picked up’ right at the shop entrance, then quickly rode his e-bike to pick up the other two orders.
He first delivered the other two orders according to his route and time plan, then went to the destination of the first order. After arriving downstairs, he marked the delivery as ‘delivered’.
In an instant, Xu Ning’s sense of accomplishment was off the charts.
Delivering three orders at once for the first time without any issues was truly something to be proud of.
On one hand, he was still a newbie, and on the other hand, the system was constantly acting up, so completing three orders simultaneously was really not easy.
But before he could celebrate for long, his phone rang again!
“Hello.” This time, Xu Ning wasn't in a hurry, so his tone wasn't urgent either.
But he didn't expect that while he wasn’t in a hurry, the person on the other end was very anxious.
“I’m from the beef soup shop. Just now, did you have an order where the customer wanted to pick it up themselves?”
Xu Ning paused slightly, then hummed, “That’s right, there was an order where the customer wanted to pick it up themselves.”
The other person immediately became angry, their already somewhat high-pitched voice rising again.
“Then why did you still mark it as ‘picked up’? And why did you mark it as ‘delivered’?”
Xu Ning couldn't help but frown. Regardless of the issue, the other party’s arrogant questioning tone was very problematic.
“Is there a problem?” His voice also grew cold.
The other party directly yelled at Xu Ning, as if Xu Ning had made some huge mistake, “What problem, you ask? You didn’t even deliver this order, so why did you mark it as ‘picked up’ and ‘delivered’?”
“I took the delivery order, what else should I mark if not ‘picked up’ and ‘delivered’?” Xu Ning said unhappily.
He somewhat didn't understand the other party's logic, and he didn't want to either.
“You didn’t even deliver the food, but our shop still paid the delivery fee!” the other party yelled arrogantly, “Come over here quickly and refund me the delivery fee!”
At this moment, hearing the other party’s words, Xu Ning was completely at a loss!
Do you even hear what you’re saying?
This is a delivery order, what’s wrong with you paying the delivery fee?
It’s the customer’s business if they want to pick it up themselves; it has absolutely nothing to do with whether you pay the delivery fee!
What, you think if the customer picks it up themselves, you can save the delivery fee?
That’s ridiculous!
“The customer ordered delivery, so you definitely have to pay the delivery fee.”
“I don’t want to say more to you. If you don’t understand, search online for what it means. If you can’t even go online, just call the Huangtuan Platform customer service and ask.”
“I don’t have time to waste with you guys!”
“Also, next time, speak with a better attitude. No one is going to indulge your bad habits!”
Xu Ning spoke a few sentences with a very bad tone, then hung up the phone without waiting for the other party’s reaction.
After hanging up, he still couldn't help but grumble a few words.
“They’re just crazy!”
“Terrible character, and their brain is messed up too!”
He waited in places with many restaurants to continue taking orders, still hoping to run a few more during the lunch rush.
But after a while, his phone rang again.
It was Station Master Dong calling.
“Manager Xu, what’s going on over there? Why am I receiving a customer complaint?”
As soon as the call connected, Station Master Dong said with a wry smile.
Xu Ning was startled. Shouldn’t complaints go directly to Huangtuan Platform?
How could the station even receive complaints?
Besides, who complained about him?
He was just delivering food normally, bothering no one, so why complain about him?
No, there really was someone who might complain about him.
That would be the beef soup place!
Thinking of this, Xu Ning asked somewhat speechlessly, “It wouldn’t be that beef soup shop, would it?”
“That’s right, it’s that beef soup place.”
“Their boss just called me, speaking in a very aggressive tone, and what he said was incoherent. I barely understood any of it!”
“This beef soup shop just opened recently, so they probably don’t understand these things. You don’t need to pay attention to them!”
Station Master Dong didn’t think Xu Ning had done anything wrong.
Leaving aside everything else, the tone of voice when the other party called just now suggested they weren't someone easy to deal with.
So he didn't care about the complaint; he just wanted to remind Xu Ning not to get into a conflict with the other party.
“They’re just crazy, I’m too lazy to bother with them!” Xu Ning snorted.
After hanging up, Xu Ning was still very annoyed.
He really wondered how such people managed to live in society!
Leaving aside whether they were crazy, making such a fuss over a few dollars in delivery fees—even Scrooge would weep.
Xu Ning always felt that small business owners had it tough, so even if the other party had some issues, he was usually unwilling to fuss too much.
Just don't cause any more trouble, or don't blame me for being impolite!
But just as he had that thought, his phone rang again the next second.
Huangtuan Platform Customer Service!
Xu Ning’s anger flared up instantly!
Damn it!
Is there no end to this?
He didn't even have to think to know it was definitely the beef soup place that had complained!
Taking a deep breath, he clenched his fists tightly, his face full of indignation.
“Hello, what’s up?”
Although he knew this had nothing to do with customer service, his anger had risen, so Xu Ning’s attitude certainly wouldn’t be good.
“Mr. Xu Ning, we just received a complaint about you!”
“This beef soup shop requires you to refund a delivery fee. Is this true?”
The customer service representative’s attitude was very professional and did not change due to Xu Ning’s impatience.
Xu Ning took a deep breath to calm himself down.
“I want to know, what did he tell you?”
Hearing Xu Ning’s question, the customer service representative immediately repeated the customer’s complaint.
“This shop said that you clearly didn’t need to deliver, but you still charged a delivery fee.”
“Because he spoke unclearly, I didn’t quite understand, so I came to verify with you.”
Xu Ning was speechless!
Can’t even speak properly, and still complaining?
Huangtuan Platform’s customer service receives so many calls from merchants, customers, and riders every day; they’ve encountered all sorts of things.
Even customer service didn’t understand what you were saying; you must be joking!