Supermarket shuttle and school bus!

Xu Ning naturally didn't know what the property owners were thinking at this moment; if he did, he would just smile indifferently.

You guys, you don't even dare to dream a little bolder!

However, he did know that the property owners' perception of the property management was changing little by little.

This could be directly reflected in the satisfaction rate.

A week later, the property owner satisfaction rate had risen from 12.7% when the property management first took over to 35.5%.

The improvement speed was already very fast!

After all, they had been tormented by the terrible property management for so long, and some were even like startled birds.

Change is not something that happens overnight!

At least, Xu Ning was satisfied with this speed!

And after completing the basic work, Xu Ning began to ponder what to do to further improve property owner satisfaction.

"Manager Xu, give the housekeepers a task: have them send out a survey to the property owners!"

"Ask the property owners what changes they most need the property management to make, or what services they hope the property management can provide them."

If he couldn't think of anything himself, then he would simply let the property owners suggest it.

Xu Jiafei was a bit speechless, thinking, 'The way you run this property management, you really treat the property owners like gods!'

'If all property management companies were like you... no, if they were even 1/3 as attentive as you, the reputation of property management wouldn't be so bad!'

Anyway, she was already beyond complaining about Xu Ning's actions.

The work was assigned, and feedback was received a day later.

Xu Ning held the feedback statistics, looking up and down repeatedly, frowning more and more as he read.

The property owners did offer many suggestions, but in reality, they were all things their property management had already accomplished.

For example, keeping the park clean, increasing security patrols, clearing illegally parked vehicles outside the Residential Complex... Are today's property owners so easily satisfied?

But if you are satisfied, why is the satisfaction rate still so low?

Could it be that property management is naturally your enemy?

There was no other way; Xu Ning could only rack his brains to come up with solutions himself... In the morning, Xu Ning stood outside the property management office, smiling and greeting the property owners who were leaving.

At this time, three Old ladies walked out, pulling their shopping carts, complaining as they went.

"That rotten supermarket should go out of business!"

"They even stopped the shuttle bus, making it so hard for us old folks to buy groceries!"

"We can't even stand steady on the crowded public bus, and these young people don't even think to offer a seat!"

Another Old Lady smiled and comforted her, "Young people have it tough working every day, so don't complain!"

Xu Ning pricked up his ears, caught the general gist, and then asked suspiciously.

"Ma'am, what's this about a shuttle bus you mentioned?"

The Old Lady already knew Xu Ning was with the property management, thought he was just greeting her, so she explained.

"Walmart Supermarket originally had a shuttle bus route that covered the surrounding area, picking up and dropping off people at regular times, which made it very convenient for us to go shopping!"

"But now, for cost-saving reasons or whatever, Walmart Supermarket has actually stopped the shuttle bus!"

"Now, to go to the supermarket, we can only squeeze onto public buses; not only is it a long walk, but the bus is also terribly crowded!"

"If the supermarket's items weren't cheap, we really wouldn't go anymore!"

Xu Ning nodded at her words, deep in thought.

"Ma'am, take care, don't overexert yourself!"

After saying goodbye to the three Old ladies, Xu Ning turned and returned to the office, ready to carefully consider the idea that had just popped into his head.

If the supermarket used to run a shuttle bus, could the property management also learn from that?

In fact, he had always felt that elderly people were the most difficult to serve.

They were often more particular than the easygoing younger generation.

As long as he took good care of the difficult old folks, wouldn't the satisfaction rate soar?

Now that the supermarket no longer had a shuttle bus?

Then I, the property management, will run a shuttle bus, taking the Residential Complex property owners to the supermarket, and then bringing them back after they finish shopping!

This way, wouldn't the old folks be much more convenient!

The more he thought about it, the more feasible it seemed, so Xu Ning immediately went to the main entrance of the Residential Complex again and stopped an Old Lady who was also pulling a shopping cart.

"Ma'am, I'd like to ask you something!"

"Approximately how many people from our Residential Complex go to Walmart Supermarket to shop every day?"

"Or, how many trips did Walmart Supermarket's original shuttle bus make?"

Although the Old Lady found it strange why Xu Ning was asking this, it wasn't a sensitive question, so after a moment of thought, she gave Xu Ning the answer.

"I don't really know exactly how many people go, but if I were to guess, it's about sixty or seventy people, not more than 100!"

"When the supermarket originally ran the shuttle bus, it made four trips a day: two in the morning, one at noon, and one in the afternoon."

"However, it was a route shuttle bus, not only picking up people from our Residential Complex but also from other communities along the route!"

"Anyway, every time I waited for the shuttle bus, there were always a dozen or so people from our Residential Complex also waiting!"

Xu Ning narrowed his eyes slightly, calculating in his mind.

Based on 100 person-trips per day, if one large bus also ran four trips a day, it would be more than enough.

Buy it!

Buy a large bus!

Use it as a shuttle bus, picking up and dropping off property owners who go shopping at the supermarket every day.

He opened his phone and started searching, quickly finding the answers.

Domestic buses are mainly from a few brands, with the best-selling ones being King Long and Yutong.

A 45-seat bus from King Long costs around 300,000, while Yutong is around 350,000.

Buy the good one!

Xu Ning was not someone who would shortchange the property owners!

Of course, buying a large bus also involved the issue of drivers.

But if he bought the car, would he really lack the money to hire a driver?

It was a small matter!

Xu Ning was about to go find Xu Jiafei directly and entrust him with the task of buying the car.

However, just as he turned, he stopped again.

In that instant, he felt his mind open up!

Last night, he had seen many parents waiting outside the Residential Complex gate, ready to pick up their children getting off the school bus.

According to Xu Ning's understanding, the cost for students to take the school bus to and from school was not low, costing 500 yuan a month!

Since he could run a shuttle bus to the supermarket, why couldn't he run a school bus to the schools?

Thinking of this, Xu Ning quickly asked Xu Jiafei to notify the housekeepers to continue sending out surveys to the property owners to count how many students were in the Residential Complex!

Xu Jiafei had long since grown accustomed to Xu Ning's sudden ideas and didn't even ask, going straight to arrange the work.

Soon, statistics on the number of students in the Residential Complex and those taking the school bus appeared in several large Residential Complex groups.

The property owners were very curious, not knowing why the property management was doing such a survey.

But the housekeeper immediately provided an explanation, informing the property owners that the property management was planning better services, which kept the property owners from suspecting too much.

The next day, Xu Ning received the statistics table.

Kindergarten, ruled out!

There was a kindergarten in the public building on the outer side of the Residential Complex; children didn't even need to leave the Residential Complex to go to kindergarten, so no school bus was needed.

University also ruled out.

Then high school, also ruled out.

After all, high schools were not very centralized; high school students in the Residential Complex were distributed among various high schools across the city, making it impossible to use a school bus for pickup and drop-off.

Elementary school students, 108 people, with 64 taking the school bus.

Middle school students, 72 people, with 39 taking the school bus.

The total number of students taking the school bus was 103 people!

One car was not enough!

Xu Ning hesitated for about half a second before he had a solution!

If one wasn't enough, then two!