Satisfaction rate: 64.3%! Open a convenience store!
“It’s not your peers who defeat you, it’s those from other fields!”
The car wash owner originally thought this saying was a joke, but now he realized he was the joke.
How could he have imagined that one day his car wash would be squeezed out of business by a property management company?
Perhaps there’s a law of conservation of joy and sorrow in the world; joy doesn’t disappear, it just transfers.
At this moment, the joy had transferred from the car wash owner to Xu Ning.
Why was Xu Ning joyful?
Because the owner satisfaction had increased again!
After the fully automatic car wash equipment was installed and put into use, the benefiting car owners gradually raised the overall satisfaction from 60.2% to 64.3%.
Although the increase wasn’t exaggerated, it was visible to the naked eye.
Xu Ning was very satisfied; it was still the same saying, the improvement of owner satisfaction is not an overnight task, but a long and arduous one.
With half a month almost gone, Xu Ning hoped to raise owner satisfaction to 70% by the end of the month.
This way, he would be able to receive the second tier of rewards.
Calculating at 70%, 1 billion multiplied by 2 and then by 70%, that would be a revenue of 1.4 billion!
After the Waterloo of the marriage agency, Xu Ning now urgently needed to regain his confidence by frantically earning money.
At least for the next year, the income from the Property Management could be considered his basic income.
Even if other money-making methods were as awkward as choosing the marriage agency, at least he had the Property Management as a fallback!
However, he had already begun to consider candidates to replace himself and Xu Jiafei as Property Managers.
Next month, he would definitely be pursuing other ways to earn money simultaneously, and it would be impossible to put all his energy into the Property Management.
And as an assistant, Xu Jiafei naturally couldn’t always be responsible for the Property Management work, so a qualified Property Manager was essential.
“Qualified” certainly didn’t mean someone who could help the Property Management Company make money.
What he wanted was a Property Manager who, even if he didn’t understand, could still wholeheartedly serve the owners according to his requirements.
Whether owner satisfaction could be maintained at a relatively high level in the coming year would largely depend on the working ability of this Property Manager.
If it really didn’t work out, should he leave Xu Jiafei here?
And then find another assistant?
There was still half a month, so it wasn’t an urgent matter.
He still hoped to lay a solid foundation as much as possible during his time in Property Management… “A warning to everyone!”
“The convenience store near the west gate of the Residential Complex is terrible!”
“They constantly overcharge and even sell expired food!”
“When I went to confront them, they flat-out denied it and insisted I was slandering them!”
“It absolutely infuriated me!”
“I urge all owners not to buy anything from this convenience store!”
In the owner group, an owner furiously sent messages, complaining about the convenience store at the west gate of the Residential Complex.
Her complaints also resonated with many people.
“Yes, that convenience store is really not good!”
“The owner couple always has a mean and harsh look, and they’ve never had a good attitude!”
“Right, it’s them! Last time they even slandered my son for stealing a pencil! What the hell would I steal?!”
“It’s best if everyone avoids it and lets them go out of business!”
… Xu Ning noticed the messages in the group, deep in thought.
He had indeed known about the west gate convenience store and had been there.
Just as some owners said, the convenience store owner couple indeed had no customer service attitude, treating customers who came in with indifference.
The most bizarre thing was that after buying a bunch of things, they wouldn’t even give you a plastic bag if you asked for one.
With this kind of business approach, it would be strange if they didn’t lose money!
However, the awkward thing was that there was only this one convenience store around Binjiang Centennial Community, and it almost monopolized the business of the two communities on either side.
So even if the service attitude was poor, when the Residential Complex owners really needed something, they could only buy it at their convenience store, otherwise, they would have to go to a relatively distant place, which was very inconvenient.
Xu Ning was already quite annoyed with this convenience store!
If you want to make money, you need to have a money-making attitude!
Just like me, to make money, I truly treat the owners as family!
You can’t make money and rip people off at the same time!
No more talking, he definitely had to let the owners vent their anger!
As for how to vent it, Xu Ning was already confident!
Speaking of which, there were quite a few rooms and spaces in the Residential Complex’s public buildings, designed as owner activity rooms.
However, the previous Property Management was not attentive and didn’t clean them, so these rooms were idle.
Currently, only a ping-pong room was still in use; if Xu Ning hadn’t had the cleaners tidy this room as well, a few elderly men would have had to clean it themselves before playing ping-pong every day.
These idle rooms could totally be used as a convenience store!
What, Xu Ning wanted to set up a convenience store in the Residential Complex?
It didn’t necessarily have to be a convenience store, because Xu Ning didn’t intend to make money.
His idea was to find suppliers to stock goods, and then arrange them in the room like a convenience store.
Owners could take what they wanted, scan a code, and pay themselves; the housekeeper would only be responsible for restocking regularly.
As for the price, of course, it would be sold at the same price as the purchase price!
Don’t underestimate the profit of convenience stores; typical convenience stores have a gross profit margin of about 40%.
Take the best-selling red cola as an example; it usually sells for 3 yuan or even 3.5 yuan in convenience stores.
But how much does the convenience store pay for it?
1.9 yuan or 2 yuan, varying!
One can imagine how much profit there is in it.
Anyway, people usually only buy cigarettes, alcohol, drinks, instant noodles, snacks, etc., at convenience stores, and Xu Ning didn’t need to have such a complete range of goods; many categories were unnecessary.
With an idea, he immediately put it into action.
First, he had the cleaners clear out a large room, and the maintenance workers used materials to weld shelves.
Then he contacted a supplier who specialized in supplying convenience stores, selected the categories, and had them deliver the goods.
As for the QR code payment system, it was very easy to acquire.
The only slightly troublesome thing was the tobacco license, which needed to be approved and processed by the tobacco administration.
Moreover, while other items could be sold at a low price, tobacco could not; it could not be sold below the guided price.
This money, even if he didn’t want to earn it, there was nothing he could do.
But that didn’t matter; smokers didn’t care about these things anyway.
If he earned that little bit of money, Xu Ning would give it to the housekeepers who took turns restocking as a bonus.
Soon, the Property Management convenience store was ready.
Upon entering, to the left were three large refrigerators, chilling drinks and beer.
Next to the refrigerators were two freezers, containing ice cream and frozen dumplings, among other things.
To the right was the cashier counter with the cash register system and a display cabinet for cigarettes.
Speaking of which, the cigarette cabinet was specially designed and integrated with the facial recognition system for entering the Residential Complex; it required facial scanning to unlock and take cigarettes.
It wasn’t out of fear of anything else, but rather concern that some children might secretly take and smoke cigarettes, so the facial scanning process would directly screen out minors, and the cabinet would not unlock for them.