350: Chapter 350 After-sales Service? 8-Year Warranty

However, the corners of some people's mouths were already curling up. They wouldn't even let local distributors handle the after-sales system, wanting to monopolize everything themselves.

This is truly courting death!

Since ancient times, those who hog everything for themselves never end well. If Transsion acts like this, it's truly good news for them.

"The service system of Transsion Smart Home currently covers 320 cities nationwide, with 9,000 service outlets, and 5,000 official installation engineers have already completed their training."

"Within the next six months, this number will further expand to 20,000."

As Shen Fei introduced this on stage, he once again demonstrated Transsion's powerful 'troop-building' capability.

After all, the home appliance industry does indeed have issues regarding installation and after-sales engineers, and what Shen Fei wanted to do was provide a good experience so that they wouldn't have to worry.

"When you buy Transsion Smart Home products, no matter which city you are in, you can enjoy door-to-door installation, maintenance, and repair services."

"Air conditioners, refrigerators, and washing machines all come with free door-to-door installation."

"Air conditioners have an 8-year warranty, and the compressor has a 10-year warranty."

The agents in the audience began to question their lives once again: an 8-year warranty, a 10-year compressor warranty.

This warranty period is even longer than Gree's.

Gree offers 6 years for the whole unit, but they haven't specifically promised 10 years for the compressor.

Transsion set such a high standard right from the start; either they are extremely confident in their own quality, or they are trading after-sales service for market share, or perhaps both.

Cautious users who were still observing in the live stream saw this service policy and instantly decided to wait and see...

"This after-sales policy is too top-tier! An 8-year warranty for the whole air conditioner, a 10-year warranty for the compressor, plus nationwide door-to-door installation and repair. Compared to other peers, this wave has truly raised the industry standard."

"It's a proper conscientious enterprise; without confidence in their own products, they wouldn't dare to make such a promise."

"My family has always said that when buying home appliances, you're buying the after-sales service; don't buy those novel gadgets, they don't last."

"But Transsion has really hit my pain point this time; it's equivalent to buying long-term protection for the family, so there's no need to fear falling into traps with after-sales repairs. I must support this..."

"Finally, a brand dares to do after-sales service like this. Traditional manufacturers are also fighting price wars; prices have gone down, but specifications have gone down too."

"Only the after-sales service hasn't improved at all..."

"Transsion raised the after-sales standard right from the start. You can tell they want to break into the market based on service and reputation, not the kind of price war based on billions in subsidies that people talk about..."

"General Manager Shen said that what we should pursue is the quality-to-price ratio—pursuing the lowest price under the best quality, rather than blindly pursuing cost-effectiveness."

Of course, the internet trolls in the live stream also reacted extremely quickly. Although they were also shocked by this news—after all, it rendered all their original plans useless.

But soon, their scripts were updated...

"Don't be fooled by the long warranty. Brands with truly solid technology don't need to extend warranties to sell goods. To put it bluntly, they just lack confidence in their own quality control, which is why they use the extra-long warranty as a gimmick."

"Believe it or not, once the warranty period expires, the machine will immediately have problems, and by then the repair fees will make your heart ache."

"To put it bluntly, their technology isn't good enough, so they use the warranty to make up for it. Air conditioner compressors normally have no problem lasting over a decade. They dare to guarantee 10 years only because they know their own compressors will break as soon as that time passes."

"They use the long warranty to attract you to buy, and once it's out of warranty and breaks, they'll slowly fleece you with after-sales service. I've seen this kind of trick too many times."

"Don't be misled by the extra-long warranty. First-tier brands have short warranties because their quality control is stable and their failure rate is low; they don't need to rely on after-sales service for marketing."

"Transsion starting off with such a long warranty period clearly shows their technology and quality control can't keep up. They are trading after-sales service for sales volume, and in the end, it's the consumers who get scammed."

But at the same time, Gree headquarters immediately had their staff start calculating the cost of extending the warranty, but once they calculated it...

"Having finished talking about service, it's time to talk about the product."

At the press conference, Shen Fei pressed the remote control, and an air conditioner appeared on the big screen.

It was the most common type of wall-mounted unit for homes—a white prototype, square and minimalist, with the air outlet being a thin, long black line.

It had no unnecessary decorations, looking like a white stone, with a white panel on it.

"This is our Transsion Smart Home Aurora series."

"Regarding energy efficiency, everyone knows that this year's consumer air conditioners have introduced a brand-new APF test, but as a brand-new standard, the current assessment work is relatively lenient."

"After all, the new national standard also needs to leave some transition time for older enterprises."

When saying this, the new national standard appeared on the screen; currently, the requirement for inverter air conditioners is that as long as the APF value is greater than 4.5, it can be called a Tier 1 energy-saving air conditioner.

Moreover, there is a lot of room for maneuvering during standard certification, which has led to air conditioners that originally didn't meet the standards passing the national test.

"And our Transsion's new national standard score is 5.15, far exceeding the Tier 1 national standard."

"You might not clearly understand these professional terms. Actually, when the technical staff explained it to me, I didn't quite understand it either, but they gave me a very simple example, and I will relay it to everyone."

The representatives of other manufacturers in the audience felt a sense of foreboding at this moment: Oh no, it feels like we're about to be blindsided.

Sure enough, as soon as Shen Fei spoke, they panicked instantly.

"This technician did a simple calculation for me: according to our technical standards, it will save 12.6% more electricity than the Tier 1 new national standard."

A huge piece of data instantly appeared on the big screen, followed by a number.

If you run it for 10 hours using the national Tier 1 4.5 standard, with 5.15 energy efficiency, you can run it for almost 11.5 hours.

"Simply put, over 10 years of use, our air conditioner will cost 3,670 yuan in electricity bills, while the 4.5-tier standard will cost 4,200 yuan. Both are Tier 1 energy consumption, but ours is more electricity-efficient!"

"The 530 yuan price difference is enough to buy an entry-level air conditioner!"

Many viewers were already full of anticipation for this air conditioner. Putting the price aside, Transsion was indeed more electricity-efficient...

But they also had an answer in their hearts: the money saved by Transsion was likely all added to the price; some new technologies just mean higher costs.

"Besides energy efficiency, our compressor also has great improvements. We adopted a self-developed variable-frequency dual-rotor compressor, with a minimum operating frequency of only 10Hz."

"While the mainstream products on the market have a minimum of 15Hz."

"The lower the frequency, the lower the energy consumption, and the lower the noise."

This time, Shen Fei wasn't just telling a story; a comparison video appeared.

On the left was the Transsion Aurora air conditioner, and on the right was a Gree product of the same model and price range.

With the same set temperature, both cooling from 25 degrees to 20 degrees, the Transsion air conditioner took 35 seconds, while the Gree one took 42 seconds—a full seven seconds faster...

"With our self-developed compressor combined with our self-developed control algorithms, the cooling speed of Transsion air conditioners is 20% faster than the industry average and 15% faster than the industry top-tier level."

"The heating speed is 20% faster than the industry average!"

"A certain friendly competitor has always claimed to master core technologies, but this core technology doesn't seem so ironclad after all."

Shen Fei spoke very clearly, as if he hadn't encountered any difficulties, and had simply broken through just like that...